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Corner of Edith & Platt Streets
Waratah NSW 2298

Telephone (02) 4921 1211

 

Calvary Mater Newcastle

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Visitors

Visiting Hours
Your visitors are most welcome but in the interest of your care and recovery, they are asked to observe our Visiting Hours. Visiting Hours are generally from 11am to 1pm and 3pm to 8pm.

Patient rest period is from 1pm to 3pm.

General wards, Coronary Care Unit and Intensive Care
Visiting Hours: 11am to 1pm, 3pm to 8pm
Patient rest period: 1pm to 3pm

Mercy Hospice
Unrestricted visiting hours.
Special arrangements for visiting at other times can be made where appropriate. Please talk with the nurse in charge.
If you do not wish to see a visitor or to receive telephone calls, please inform the nurse caring for you.

After Hours Visitors
The hospital recognises that when a patient is very ill, relatives and carers may wish to remain with them after hours when normal visiting hours have finished.

For the security of our patients, staff and visitors it is important we have a procedure in place to record who is in the hospital after hours (8.30pm to 5am) when the hospital is locked. Should relatives and carers wish to stay  the arrangement needs to be formalised with the Nurse in Charge of the ward. 

The Nurse in Charge of the ward will direct the relatives and carers to emergency reception to register and be issued with a numbered badge that is required to be worn at all times. The Hospice has similar arrangements in place and maintains a register for its guests.

Visitor Responsibility
Visitors are asked to observe the following:

  • Children are welcome but must be under adult supervision at all times
  • The number of visitors is restricted to 2 or 3.  In Intensive Care and Coronary Care, visitors are restricted to immediate family, except in extenuating circumstances, with only two visitors at a time
  • Visitors may be asked to wait in the waiting room if you require treatment
  • Limit the length of time when visiting to allow you adequate time to rest
  • Please negotiate with the nurse-in-charge to make special arrangements to visit outside of the set visiting times.

Public Transport
Staff at Calvary Mater Newcastle are able to arrange a taxi on request, alternatively there is a designated taxi rank in Platt Street. Hire cars are available by telephoning (02) 4960 1800. This is a 24 hour service. 

Bus stops are located directly in front of the hospital in Edith Street. For assistance planning your travel arrangements, please visit www.131500.com.au or telephone 131 500. Bus timetables are also available at the Information Desk. 

The nearest train station to Calvary Mater Newcastle is Waratah Station. For assistance planning your travel arrangements, please visit www.131500.com.au or telephone 131 500.

Hard copies of the Lower Hunter Transport Guide are available at the Information Desk to assist with travel plans. You can also view the electronic guide online here or download it here (pdf, 23mb)

Parking
The hospital has dedicated general public parking areas in Edith Street (P2 and P3) and in Platt Street (P1), Waratah. Parking areas have a fee of $4 (coins only) per visit, payable on exit with change.

Allocated disabled parks are available onsite (P1, P2 and P3) and in some external areas around the hospital. Please speak to our staff if you have concerns about parking or access. There are also set down areas located at the front of the Emergency Department in Edith Street and in the Platt Street entry. Mercy Hospice also has good access for patient and visitor drop off. View our hospital map here.

Some areas and access roads in and around the hospital need to be kept free of unnecessary traffic. Your co-operation and that of your visitors is sought in observing these parking restrictions. It is especially important that all entrances to the hospital, especially the Emergency Department and Mercy Hospice, are not blocked by vehicles parking illegally.

If you have a set appointment at Calvary Mater Newcastle, it is recommended you allow extra time just in case your first car park option is not available.

Security
Hospital security guards patrol the grounds of the hospital on a regular basis, however, the hospital does not accept responsibility for any loss or damage to cars or property and you are advised to take responsible security measures such as locking your car and concealing or removing valuables.

Accommodation
Calvary Mater Newcastle provides some accommodation facilities for patients undergoing treatment however, patients should be aware that due to high demand these facilities can often be booked out.

Patients travelling to the hospital for treatment should be aware that outpatient accommodation may not always be available, however our staff will endeavour to do their best to accommodate patients from outside of our region.

The McAuley Lodge, has now been completely refurbished to a high standard for our patients' comfort and care thanks to Calvary Mater Newcastle Auxiliary, The Newcastle Permanent Charitable Foundation and the Gloucester Villa Units Trust Group. Bed linen and towels are provided to each room, and our kitchen, bathrooms, lounge-room and laundry facilities are communal. Please note that rooms are not serviced during visits.

We ask that patients and families supply and prepare their own meals. Meals are not provided as part of your accommodation booking. Our staff can provide you with information about where local shopping centres are located. 

The maximum number of adults permitted in one room is two (2) for a double room and one (1) for a single room.  Children are not able to be accommodated in this area.  

Department of Veterans Affairs and IPTAAS Patients (Isolated Patients Travel & Accommodation Assistance Scheme).

Some patients are eligible for assistance through these schemes. It is the patient's responsibility to investigate their eligibility. As it is the personal responsibility of each individual, please ensure that all forms that refer to previous medical and hospital appointments are completed and submitted to a local IPTAAS or Veteran's Affairs Office prior to your arrival at our accommodation facility. Delays in the submission of these forms may delay personal financial reimbursement. 

How to Make a Booking
All bookings must be made through the Outpatient Accommodation Office available Monday to Friday 8am to 4pm on (02) 4014 3950.Please speak to the Outpatient Accommodation staff about fees and charges when making your initial enquiry.

Arrival
Residents arriving Monday to Friday between 8am - 4pm should report to the Outpatient Accommodation Office in the NBN Telethon Villas. Patients arriving after 3.30pm or at weekends should collect their keys from the main reception area in our emergency department - Edith Street, Waratah. 

Patients should confirm room availability one (1) week prior to their arrival date by telephoning (02) 4014 3950. 

Checking Out
It is requested that on last day of treatment [departure day] that rooms be vacated by 10am to allow for cleaning and reallocation to other patients. If required, your possessions can be securely stored until it is time for you to leave. Please discuss arrangements with the Outpatient Accommodation Nurse. 

IMPORTANT: Calvary Mater Newcastle site (including The Villa Units) is a SMOKE FREE facility. Smoking is not permitted anywhere on site, this includes car parks, inside cars and in all hospital buildings.