Calvary Mater Newcastle

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Calvary Mater Newcastle is committed to meeting the needs and expectations of our patients in providing a service of excellence.  We will strive to ensure that your stay with us is comfortable and that your needs are met by all of our staff.  If you have any concerns, or would like to make a comment on your care at Calvary Mater Newcastle, we encourage you to speak, in the first instance, with the staff in your ward/unit.

Should you, however, wish to make a formal complaint, or if you would like to discuss your care with hospital management then you are welcome to address your telephone call or correspondence to the General Manager, or to either of the Directors of Clinical Services, Medical or Nursing.

Telephone numbers are as follows:

• General Manager - (02) 4014 4700
• Director of Clinical Services (Medical) - (02) 4014 4707 
• Director Clinical Services (Nursing) - (02) 4014  4710

Calvary Mater Newcastle also appreciates your input of your positive experiences, so please let us know!

A suggestion box is also located across from the Information Desk on level 3 in the main foyer next to the ATM. We welcome and encourage feedback from our patients and visitors.

For complaints, please complete our complaints form